Terms and Conditions

These general terms and conditions of sale apply to all physical service deliveries provided by DENQUIN & CIATTI REFRIGERATION REGLEMENTARY, hereinafter referred to as the “Service Provider”. The customer, hereinafter referred to as the “Customer”, acknowledges having read these terms prior to placing an order and expressly accepts them without reservation.

Any service order placed with the Service Provider implies the Customer’s full and unreserved acceptance of these Terms, to the exclusion of any other purchasing conditions. However, specific conditions may be agreed upon between the parties and shall prevail over these Terms in the event of a formal, written deviation by the Service Provider.

These Terms define the conditions under which the Service Provider delivers services to the Customer, in accordance with a prior Quote/Estimate accepted by the Customer.

The Terms apply to all services delivered by the Service Provider and take precedence over any other document or purchasing condition, unless formally and explicitly waived in writing by the Service Provider.

Quote A quote is a contractual document detailing the services to be provided and their pricing. It is valid for 30 days from the date of issue, unless otherwise specified in the quote itself.

The Customer agrees not to modify the terms of the quote once accepted, unless expressly agreed in writing with the Service Provider.

If the Customer requests modifications, the Service Provider reserves the right to revise the estimate and propose a new price accordingly.

Pricing The prices listed in the Quotes are in euros, excluding taxes. They are based on the prevailing economic conditions at the time of quotation. Any tax, duty, fee, or other charge imposed under French regulations or those of an importing or transit country shall be borne by the Customer.

Payment Terms Services are invoiced according to the terms specified in the estimate. Invoices must be paid within 30 days of receipt.

Late Payment Any late payment automatically incurs statutory late interest, increased by 10 percentage points, without prior notice. A flat-rate recovery fee of €40 will also apply.

Transfer of Ownership Ownership is transferred only after full payment by the buyer, in accordance with French law 80.335 of 12/05/1980.

Service Acceptance The Customer must sign the service report upon completion of the service. If no response or signature is received within 14 days, the service is deemed accepted, and the company reserves the right to issue an invoice.

The signed service report constitutes acceptance of a formal acceptance report, in which the Customer may note any reservations if necessary.

Disputes The Customer may only contest the conformity of the service within 14 days of receipt, provided the non-conformity is properly justified and documented.

All intellectual property rights related to the services delivered by the Service Provider—including studies, designs, models, processes, and software developed or used—remain the exclusive property of the Service Provider.

The Customer agrees not to reproduce, exploit, distribute, or use any of the services delivered by the Service Provider without prior written consent.

Conformity Warranty The Service Provider warrants that the physical service will be performed with care and diligence, in accordance with industry standards and current regulations. The Customer has 14 days from service receipt to notify the Service Provider in writing of any defects or hidden flaws.

Acceptance After this period, the service is deemed accepted and conforming. In case of verified non-conformity, the Service Provider may offer to repair or replace the service.

Exclusions These warranties do not apply if the non-conformity results from Customer fault or negligence, abnormal use of the service, or unauthorized third-party intervention.

Legal Validity of Electronic Communications The parties agree that all email exchanges, electronic documents, or other electronic communications have the same legal value as paper documents. Admissible evidence shall include computer files, emails, phone recordings, and other electronic records.

Dispute Resolution In the event of a dispute, the parties agree to seek an amicable resolution. Failing that, competent courts shall be those within the jurisdiction where the service was performed.

Transfer of Risk Regarding delivery, risk transfers upon handover of goods to the carrier, even if the carrier was appointed by the Service Provider. The Customer must verify that delivered goods match the order. Any claim regarding damage to delivered goods must be filed with the carrier within legal timeframes.

Partial Deliveries The Service Provider reserves the right to perform partial deliveries. For services or deliveries outside Île-de-France, the quote must specify additional travel or delivery fees.

Site Availability The Customer is responsible for providing free access to the site and all necessary elements for service execution, including plans, drawings, schematics, specifications, identification documents, network and installation information, access, lifting and handling equipment.

Supply of Fluids The Customer is also responsible for providing fluids, energy sources, electrical connections, water points, and compressed air points.

Delays If the Customer fails to provide necessary elements on time, the Service Provider may charge additional fees and delay the service delivery date.

Force Majeure In the event of force majeure (war, riot, fire, explosion, flood, accident, sabotage, shortage or delay in supply of water, gas, electricity, raw materials, components, labor, or transport; labor disputes, strikes, or factory closures), the Service Provider may suspend the service without compensation if performance is prevented or delayed.

Consequences The Service Provider will notify the Customer in writing immediately. If the situation lasts more than three months, either party may cancel the service without compensation.

Liability The Service Provider cannot be held liable for delivery delays or performance delays due to circumstances beyond its control. The Customer is responsible for taking all necessary measures to ensure proper service execution. Under no circumstances shall the Service Provider be liable for direct or indirect damages suffered by the Customer due to force majeure.

Customer Responsibility The Customer is responsible for workplace safety and security at the service location. Except for publicly accessible documents, the Customer must timely provide the Company with all necessary work documents and information for proper service execution.

Compliance with Standards The Customer guarantees that all working conditions comply with current legal and regulatory standards. The Customer also agrees to report any danger, risk, or special precaution required at the service site. In the absence of such information, the Company cannot be held liable.

Suspension The Company reserves the right to suspend or interrupt the service if safety conditions are not met.

The Service Provider commits to protecting the Customer’s personal data in accordance with applicable regulations (GDPR). Collected data is necessary for service delivery and will not be disclosed to third parties without the Customer’s prior consent.

Data Collected Collected data includes contact information, service-related details, and, where applicable, payment information.

Retention Period Data is retained for the duration necessary to deliver the services and in compliance with legal obligations.

Confidentiality Obligation The Service Provider agrees to maintain the confidentiality of all information, data, and documents provided by the Customer, whether before, during, or after service delivery. The Service Provider also agrees not to disclose such information to third parties without the Customer’s prior written consent.

Extension to Subcontractors This confidentiality obligation extends to the Service Provider’s subcontractors and employees.

Penalty Any breach of this confidentiality obligation may result in immediate contract termination, without prejudice to any damages the Customer may claim.

Limitation of Liability The Service Provider shall not be liable for any direct or indirect damages to the Customer’s property or persons, or to third parties, arising from service execution, except in cases of gross negligence or intentional misconduct by the Service Provider.

Liability Cap In any case, the Service Provider’s liability is limited to the value of the service in question.

Indemnification The Customer agrees to indemnify and hold the Service Provider harmless against any third-party claims, including potential legal fees, arising from service execution.

Suspension and Termination If either party fails to comply with the obligations set forth in these Terms, the other party may, after sending a formal notice by registered mail with acknowledgment of receipt that remains unaddressed for fifteen (15) days, suspend ongoing services or terminate the sales contract without prejudice to any damages.

Consequences Such suspension or termination will not entitle the Customer to any refund, unless otherwise agreed.

Invoicing In case of termination, the Service Provider may invoice the Customer for the full service amount, without prejudice to any additional damages.

Language These general terms and conditions are written in French. In the event of a translation into another language, only the French text shall prevail.

Governing Law French law governs these general terms and conditions.

Jurisdiction In the event of a dispute, competent courts shall be those within the jurisdiction where the service was performed.

Questions about our Terms and Conditions?

Phone: +33 6 99 88 33 16 Email: tony.ciatti@dcrr.fr Address: 36 Avenue Adrien Raynal, 94310 Orly, France

Company: DENQUIN & CIATTI REFRIGERATION REGLEMENTARY SIREN: 951054394 VAT: FR53951054394 Website: https://www.dcrr.fr

We are available to answer any questions you may have about our terms, services, or projects.