Privacy Policy
Your privacy is our priority
How we collect, use, and protect your personal data.
Last updated: January 2025
Privacy Policy
Introduction
At Denquin & Ciatti Refrigeration Reglementary (DCRR), we are committed to protecting the privacy of our customers and users. This privacy policy explains how we collect, use, disclose, and protect the personal information you provide when using our website and services.
Data Collection
Collection of Personal Data
We collect various information when you:
- Visit our website
- Create an account on our cDESP platform
- Contact our customer service
- Request a quote or service
This information may include:
- First and last name, email address
- Phone number
- Professional mailing address
- Company information
- Login and browsing data
Data Use
Use of Information
The information collected is used to:
- Manage your requests and services
- Provide our regulatory compliance expertise
- Communicate with you (quotes, follow-up, support)
- Improve our website and services
- Send marketing communications (with your consent)
- Ensure legal and regulatory compliance
We do not sell your personal data to third parties.
Data Sharing
Sharing of Information
We do not sell, exchange, or transfer your personally identifiable information to third parties without your consent, except in the following cases:
- Partners necessary for service delivery
- Technical service providers (hosting, payment)
- Legal or regulatory obligations
- Protection of our legal rights and legitimate interests
All our partners are required to respect the confidentiality of your data.
Security
Data Security
We take the security of your information very seriously and have implemented:
- Data encryption and protection measures
- Restricted access controls
- HTTPS security protocols
- Regular and secure backups
- Security practice audits
Despite our efforts, no data transmission over the internet is completely secure.
Your Rights
Your Rights
Under the GDPR and French regulations, you have the following rights:
- Right of access: know what data we hold about you
- Right to rectification: correct inaccurate information
- Right to erasure: request deletion of your data
- Right to restriction: limit the processing of your data
- Right to object: object to processing
- Right to data portability: receive your data in a structured format
To exercise these rights: contact@dcrr.fr
Data Retention
Data Retention
We retain your data only as long as necessary:
- Customer data: duration of business relationship + 3 years
- Prospective data: 3 years from last contact
- Accounting documents: 10 years (legal requirement)
- Analytics data: anonymized after 13 months
You may request deletion of your data at any time.
Cookies
Cookies and Tracking Technologies
Our website uses cookies to:
- Measure audience and analyze traffic
- Improve site performance
- Remember your preferences
You can configure your browser to reject cookies. This may affect some site features.
Modifications
Policy Changes
This privacy policy may be updated to:
- Reflect changes in our services
- Comply with evolving legal and regulatory requirements
- Improve our privacy practices
Major changes will be notified by email 30 days before they take effect.
Contact
Contact
For any questions or concerns regarding this privacy policy or your personal data, please contact us:
Email: contact@dcrr.fr Phone: +33 6 99 88 33 16 Address: 36 Avenue Adrien Raynal, 94310 Orly, France
We commit to replying as promptly as possible.